Kentucky State Police Post 4 Welcomes New Telecommunicator

Providing a lifeline to Kentuckians and law enforcement officers

ELIZABETHTOWN, Ky. (July 15, 2022) — Today, Gov. Andy Beshear and the Kentucky State Police (KSP) announced six telecommunicators, representing five posts across the commonwealth, have graduated from the KSP Telecommunications Academy and are ready to begin answering the call for assistance to both citizens and law enforcement throughout the commonwealth.

“Congratulations to our recent graduates from the KSP Telecommunications Academy,” said Gov Beshear. “The skills and experience gained through this training make you the hero behind the headset that our citizens need and deserve. We thank you for serving to create a better and safer Kentucky.”

The graduates of Class 20 received 160 hours of instruction over four weeks. Major training areas include legal liability, limits of telecommunicator authority, telecommunicator’s role in public safety, interpersonal communications, customer service, combating stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operation plans, criminal justice information systems, first aid training, emergency medical dispatch and special needs callers.

During the academy, graduates were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed, and correctly documenting information from the call for assistance. The training concluded with a computer simulation system that simulates their work environment in the radio room.

“Telecommunicators are vital to emergency services and serve as a lifeline for the public and law enforcement officers,” said KSP Telecommunications Training Instructor Jason Long. “They are the first responders to any incident and provide lifesaving information at any moment.”

The Post 4 graduate of the 20th KSP Telecommunications Academy included:

Madison Pils, of Hardin County. Pils is a graduate of John Hardin High School and Elizabethtown Community and Technical College. She is the daughter of Caryn and Wayne Pils.

To apply for a telecommunicator position with KSP, click here, or contact the KSP post nearest to you for more information.

# # #