National Public Safety Telecommunicators Week (April 14-20) Honors Silent Heroes Behind The Headsets

 These silent heroes behind the headsets are more than just a voice on the other end of the line. 

Frankfort, KY (April 17, 2019) — Telecommunicators at Kentucky State Police Post 12 in Franklin County will be recognized along with more than 200,000 of their fellow communicators nationwide April 14-20 during National Public Safety Telecommunicators Week.

These silent heroes behind the headsets are more than just a voice on the other end of the line. They often save lives on a daily basis.

“KSP telecommunicators are challenged on a daily basis dealing with stressful situations, many that involve life and death, and they are expected to handle these situations with compassion, empathy and professionalism,” says Capt. Kidd, commander of KSP Post 12 in Frankfort. “They must be at their BEST while dealing with people who may be at their WORST in many cases. People don’t usually call them for help when they are having their best day. By the nature of the business, they deal with people who have been victimized or need medical assistance. They may be threatening and belligerent, or in some cases, not able to communicate at all, other than dialing 911 with their last bit of strength, in an attempt to get help.”

“Telecommunicators provide a lifeline for the public as well as law enforcement and other emergency service professionals who rely on them for critical communications, information and follow up to ensure that they are and remain safe from harm,” he adds

KSP telecommunicators at Post 12 in Frankfort, handle dispatch duties for Kentucky State Troopers, Commercial Vehicle Enforcement Officers, Kentucky Dept. of Fish and Wildlife Conservation Officers, Facility Security and other emergency service agencies. Their duties include calling wrecker services, notifying channels of administration, running license plate and driver’s license numbers, running criminal histories and notifying family members while continuing to answer new calls and handling other radio traffic.

Post 12 in Frankfort has 15 telecommunicators on staff who handle calls for 7-county area in central Kentucky.

The Post 12 telecommunications team includes: Robert Brock, of Lawrenceburg; Chris Cornett, of Owenton; Zakk West, of Georgetown; Alex Jett, of Lawrenceburg; Lori Templeton, of Frankfort; Christy Hendren, of Frankfort; Braden Shannon, of Georgetown; Stephanie Moore, of Frankfort; Summer Poynter, of Lawrenceburg; Derek Hall, of Lawrenceburg; Devin Patty, of Lawrenceburg; Justin Watts, of Versailles; Sierra Terrell, of Frankfort; Makenzie Case, of Richmond; and Victoria Lanham, of Lawrenceburg.

To watch a short video about KSP telecommunicators, click on or visit the following link: http://www.youtube.com/watch?v=NzGOaQDdXfw&feature=youtu.be.

Kentucky State Police Post 12 is currently hiring telecommunicators. For more information or to apply for a telecommunication position with KSP, log on to the state personnel website at www.personnel.ky.gov

The Kentucky State Police is a law enforcement agency that prides itself on attracting the best individuals. KSP affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender or age. For a copy of the KSP Equal Employment Opportunity Plan, follow this link:  http://www.kentuckystatepolice.org/pdf/EEOP_Short_Form.pdf