Kentucky State Police Post 12 Celebrates National Public Safety Telecommunicators Week
Honoring the Humble Heroes Behind the headset
FRANKFORT, Ky. (April 15, 2025) — Kentucky State Police (KSP) Post 12 telecommunicators will be recognized alongside more than 200,000 emergency communication professionals in the country during National Public Safety Telecommunicators Week, observed this year from April 13-19.
These dedicated professionals are the first point of contact in emergencies, providing critical assistance to those in need. Their work ensures the safety of both the public and law enforcement officers, often under high-pressure situations.
“KSP telecommunicators are truly the unseen lifeline in public safety,” said Captain Doug Carter Commander of KSP Post 12. “They handle life-and-death situations with unwavering professionalism, compassion and resilience. Their ability to remain calm under pressure while helping those in crisis is remarkable.”
KSP telecommunicators are responsible for dispatching state police troopers, Commercial Vehicle Enforcement officers, Kentucky Department of Fish and Wildlife Conservation officers and other emergency responders. Their duties include coordinating emergency responses, notifying administrative channels, running vehicle and criminal background checks, and providing crucial information to first responders while managing multiple calls and radio traffic. Most importantly, they are the reassuring voice on the other end of the line when someone calls for help.
“This week, we celebrate the tireless work of our Telecommunicators who work around the clock, often in high-pressure situations, to connect our callers with the help they need. Their ability to remain calm and composed, while gathering essential information quickly, and while safeguarding those emergency responders who depend on them, is nothing short of remarkable.” said Shelly Job, Public Safety Telecommunications Manager of KSP Post 12.
Post 12, Frankfort, has 15 Telecommunicators. I invite everyone to take a moment to appreciate these individuals and the essential services they provide.
Across Kentucky, KSP employs approximately 217 telecommunicators at 16 posts. Last year alone, they answered over 1.2 million calls, leading to more than 406,000 requests for assistance. Post 12 Frankfort, KY employs fifteen telecommunicators who answered 96,292 calls for service, which covers Anderson, Fayette Franklin, Scott, Shelby, Spencer and Woodford counties.
The Kentucky State Police Foundation is honoring the dedication of KSP’s telecommunicators by providing funding that each post can use to show appreciation through meals, treats or small gifts. This initiative ensures that every post has the opportunity to recognize the vital role their radio room staff play in public safety. To learn more about the foundation, click here.
The public is encouraged to celebrate National Public Safety Telecommunicators Week alongside KSP telecommunicators. The agency is hosting a door-decorating contest for radio rooms at each post from April 14-18. Participating posts will submit photos of their decorated doors, which will be shared on KSP’s Facebook page. The public can show their support by liking their favorite designs. The winner will be announced on April 18 and the radio room receiving the most likes will win a prize.
Those interested in joining KSP as a telecommunicator should visit the Kentucky State Personnel Website for more information and current job openings.
The Kentucky State Police is committed to recruiting the best individuals for public service and provides equal employment opportunities regardless of race, creed, color, religion, gender, or age. # # #