Kentucky State Police Post 2 Welcomes New Telecommunicator
Answering the call for service to citizens and law enforcement
MADISONVILLE, Ky. (03/01/2024) — The Kentucky State Police (KSP) announced ten telecommunicators, assigned to seven posts across the commonwealth, have graduated from the KSP Telecommunications Academy and are ready to answer calls for service from Kentuckians and law enforcement.
KSP telecommunicators handle dispatch duties for Kentucky state troopers, commercial vehicle enforcement officers, conservation officers, and other emergency service agencies as needed. In 2023, telecommunicators answered over one million calls, resulting in more than 400,000 requests for assistance.
The graduates of Class 23 received 160 hours of instruction over four weeks. Major training areas include legal liability, limits of telecommunicator authority, telecommunicator’s role in public safety, interpersonal communications, customer service, combating stress and PTSD, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operation plans, criminal justice information systems, first aid training, emergency medical dispatch, and special needs callers.
During the academy, graduates were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching first responders, providing emergency medical dispatch if needed, and correctly documenting information from the call for assistance. The training concluded with a computer simulation system that simulated their work environment in the radio room.
The Post 2 graduate of the 23rd KSP Telecommunications Academy included:
Natalie Allen, of Hopkins County. Allen is a graduate of Muhlenberg South High School. She is married to Chris Allen.
The agency is continuing to recruit individuals to join Team Kentucky to provide critical assistance and assurance to their neighbors and loved ones. To apply for a telecommunicator position with KSP, click here or contact the KSP post nearest you for more information.
# # #
